Return and Refund Policy
Welcome to Perfumeshots. This Return and Refund Policy outlines the terms and conditions for returns and refunds of products purchased through our wholesale Webstore. Please read this Policy carefully before making a purchase. By making a purchase on our Perfumeshots, you agree to the terms outlined in this Policy. If you do not agree with any part of this Policy, you may not proceed with your purchase.
1. Returns and Exchanges:
We want you to be completely satisfied with your wholesale purchase. If you receive a product that is damaged, defective, or not as described, please contact us within14 days of receiving the order to initiate a return or exchange. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.
2. Return Process:
To initiate a return or exchange, please follow these steps:
- Contact our customer support team at our email address within the specified timeframe to request a return or exchange.
- Provide your order number, a detailed description of the issue, and any relevant photographs to assist in evaluating the condition of the product.
- Once your return request is approved, you will receive instructions on how to proceed.
Upon approval of a return, we will process a refund to your original payment method or offer an exchange for the product. The refund amount will exclude any original shipping fees and may also exclude any return shipping costs, depending on the circumstances. Refunds may take 5-14 days to be processed and reflected in your account.
4. Return Shipping Costs:
If the return is due to our error (e.g., damaged or defective product), we will cover the return shipping costs. If the return is for reasons other than our error (e.g., change of mind), the customer is responsible for covering the return shipping costs.
5. Non-Returnable Items:
Certain items may not be eligible for return or exchange, including:
- Products that have been used, altered, or modified in any way.
- Products that are not in their original packaging.
- Products that were purchased on sale or as part of a promotion.
6. Damaged or Lost Returns:
We recommend using a trackable shipping method and purchasing shipping insurance for returns. We are not responsible for items that are lost or damaged during return shipping.
7. Contact Us:
If you have any questions or concerns about our Return and Refund Policy or need assistance with a return or exchange, please contact us at
+1 (469) 646-0627
2025 Rock St, Peru, IL 61354
By making a purchase on Perfumeshots, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.